Refund & Cancellation Policy

Refund & Cancellation Policy

Bandstra Services Pvt Ltd is committed to providing exceptional services to our clients. We understand that circumstances may arise where you need to cancel our services or request a refund. This Refund & Cancellation Policy outlines our procedures and guidelines to ensure transparency and fairness in such situations. By using our services, you agree to the terms outlined in this policy.

1. Cancellation Policy

Service Cancellation by Client:

  • Notification: To cancel our services, you must provide written notice to Bandstra Services Pvt Ltd at least 30 days in advance. The notice should be sent to BandstraServicesPvtLtd@gmail.com.
  • Details: Include your name, company name, service(s) to be canceled, and the reason for cancellation in your notice.

Cancellation by Bandstra Services Pvt Ltd:

  • Notice: We reserve the right to cancel or suspend services at any time, with or without prior notice, if you violate our Terms and Conditions or engage in activities that may harm our business, reputation, or other clients.
  • Non-Payment: Services may be suspended or terminated if payment is not received by the due date.

Impact of Cancellation:

  • Immediate Termination: Upon cancellation, all services will be terminated immediately unless otherwise agreed in writing.
  • Data Retrieval: You may request a copy of your data within 15 days of cancellation. After this period, we will delete all data related to your account.

2. Refund Policy

Eligibility for Refunds:

  • Service Dissatisfaction: If you are not satisfied with our services, you may be eligible for a refund, provided you notify us within 14 days of service commencement.
  • Prepaid Services: Refunds for prepaid services will be calculated on a pro-rata basis, considering the unused portion of the service period.
  • Non-Refundable Fees: Certain fees, such as setup fees, consultation fees, and any third-party costs incurred by us on your behalf, are non-refundable.

Refund Process:

  • Request: To request a refund, send an email to BandstraServicesPvtLtd@gmail.com with your name, company name, service details, and the reason for the refund request.
  • Review: We will review your request within 10 business days and notify you of our decision.
  • Approval: If your refund request is approved, we will process the refund within 15 business days. Refunds will be issued to the original payment method.

Exceptions:

  • Service Utilization: No refunds will be provided for services that have been fully utilized or for the period during which the services were provided without any complaints.
  • Contractual Agreements: Refunds are not applicable for services under fixed-term contracts unless specified in the contract.

3. Changes to Services

Modifications by Client:

  • Request: You may request changes to the scope or nature of the services at any time by contacting us at BandstraServicesPvtLtd@gmail.com.
  • Approval: Changes are subject to our approval and may result in additional fees or changes to the service timeline.

Modifications by Bandstra Services Pvt Ltd:

  • Notice: We reserve the right to modify our services at any time. We will provide notice of significant changes that may affect your use of the services.
  • Impact: If changes materially affect the services you receive, you may be eligible for a pro-rata refund or alternative compensation.

4. Service Interruptions

Planned Maintenance:

  • Notice: We will notify you of any planned maintenance or service interruptions at least 48 hours in advance.
  • Duration: Planned maintenance will be scheduled during off-peak hours to minimize impact on your operations.

Unplanned Interruptions:

  • Notification: In the event of unplanned service interruptions, we will notify you as soon as possible and work to resolve the issue promptly.
  • Compensation: You may be eligible for service credits or a partial refund if unplanned interruptions significantly impact your use of our services.

5. Dispute Resolution

Internal Resolution:

  • Contact: If you have any disputes or concerns regarding our services or this Refund & Cancellation Policy, please contact us at BandstraServicesPvtLtd@gmail.com.
  • Resolution: We will work with you to resolve the issue amicably and promptly.

Escalation:

  • Unresolved Issues: If a dispute cannot be resolved through internal resolution, you may escalate the matter to a senior management representative.
  • Mediation: We may suggest mediation or arbitration as alternative dispute resolution methods to reach a fair and binding agreement.

6. Governing Law

This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or in connection with this policy shall be resolved exclusively in the courts of Delhi, India.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Refund & Cancellation Policy, please contact us at:

Bandstra Services Pvt Ltd
Phone: +91 7532871187
Email: BandstraServicesPvtLtd@gmail.com
Address:
Office No. 616 (6th Floor)
Aggarwal Cyber Plaza 1
Netaji Subhash Place
Delhi 110034

We are committed to addressing your inquiries and resolving any issues regarding our services and this policy.

Call Now Button